Refund Policy

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30-Day Money Back Guarantee 

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item within 30 days for a full refund or store credit. 

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How to Return an Item: 

1. Initiate a Return: Contact us at scentnsoap@gmail.com within 30 days of receiving your order to initiate a return. 

1. Prepare Your Return: Ensure the item is in its original condition and packaging. Include your order number and reason for return. 

1. Ship Your Return: Send the item back to us using the return shipping address provided by our customer service team. 

Refund Options: 

• Full Refund: Receive a full refund to your original payment method. 

• Store Credit: Opt for store credit to use on future purchases. 

Additional Information: 

• Condition: Returned items must be in their original condition and packaging. 

• Processing Time: Refunds and store credits will be processed within 5-7 business days of receiving your return. 

• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. 

For any questions or concerns about our refund and return policy, please contact us. We're here to help! 

 

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